We helped a technology provider to resolve a high value dispute with a Council which had outsourced its IT and related services to our client. The dispute centred on service levels and the performance of tech refreshes.
By using early dispute resolution to provide a concise legal and strategic review; we:
- enabled our client to effectively engage the contractual escalation process;
- prepared escalation notices and negotiation/legal briefing packs for the escalation meetings; and
- facilitated an early, amicable resolution within 2 months.
